Frequently asked
questions.

OASIS (Oliva Automation Systems & Intelligence Standard) is a structured methodology for automation consulting. It ensures every automation is grounded in validated processes, controlled for risk, and measured for impact before implementation. Think of it as engineering discipline applied to automation — with 5 mandatory quality gates, documented fallback strategies, and quantified ROI at every stage.

The Discover assessment is delivered in 2 weeks. Solve (implementation) timelines depend on project scope and are defined together after discovery. Grow (managed services) begins immediately after onboarding — no waiting period.

A complete OASIS Audit Package including: Process Intelligence Report with flow diagrams, Automation Opportunity Matrix (scored and prioritized), Risk Assessment with fallback strategies, ROI projections with payback analysis, and an Implementation Roadmap with timelines and resource requirements. If you proceed to Solve, you also receive the built solution, recorded handoff, and team training.

Quality gates are mandatory checkpoints in the OASIS methodology. There are 5 gates: Process Validation, Automation Feasibility, Risk & Security, Architecture Approval, and Impact Validation. Nothing moves forward until the current gate is approved by a senior reviewer. This prevents premature automation and ensures every recommendation has been thoroughly validated.

Yes, but with strict controls. AI assists with research, analysis, and content generation, but never controls critical decisions. Every AI-generated output is reviewed by a human before it reaches a client. This is our "AI as Assistant Only" rule — AI helps, humans decide. No black boxes.

Three ways to work with us: Discover ($5,000 USD) for a full process deep-dive, automation opportunity identification, and ROI roadmap in 2 weeks. Solve (custom pricing) for building and implementing the automations — scope defined together after discovery. Grow ($2,000+/month) for ongoing managed services including content distribution, lead generation, monitoring, and optimization. Your discovery investment applies toward any project.

Yes. We serve clients in the United States and Canada. Our team is distributed across both countries, and we support multiple deployment models including client on-premises environments, cloud, and hybrid configurations.

Absolutely. OASIS is tool-agnostic. We evaluate your current technology stack and recommend the best approach — which often means optimizing what you already have rather than replacing everything. Our Approved Tool Catalog includes Microsoft 365, n8n, Power Automate, Make, Python, and many more.

Both. Discover gives you the roadmap and blueprint. Solve builds and implements the automations. Grow runs, monitors, and optimizes them monthly. You can start with discovery only, or go all the way through to managed services. You own everything we build.

We work across Engineering & Manufacturing, Technology & SaaS, Professional Services, Healthcare, Logistics, and more. The OASIS methodology is industry-agnostic — it applies to any organization with processes that can benefit from automation. Our quality gates and risk assessments adapt to industry-specific compliance requirements (HIPAA, SOC 2, etc.).

All client data is protected under NDA and confidentiality agreements executed before any engagement begins. We implement encryption in transit and at rest, role-based access controls, and regular security reviews. We never share client data with third parties without explicit consent. See our Privacy Policy for full details.

We design every solution with compliance in mind. For healthcare clients, we ensure HIPAA compliance. For financial services, SOC 2 considerations. Every OASIS audit includes a dedicated Risk & Security quality gate (Gate 3) that specifically covers regulatory requirements relevant to your industry.

Every OASIS automation includes a documented manual fallback strategy. This is mandatory — no automation ships without a tested fallback procedure. Grow clients get 24/7 monitoring, alerting, and escalation procedures as part of their monthly service.

During engagements, project data is stored in our secure US-based infrastructure with encryption and access controls. For Canadian clients, we comply fully with PIPEDA requirements regarding cross-border data transfers. Clients always retain full ownership of their data.

Yes. You can request deletion of your personal data at any time by contacting us at info@olivainternationaltech.com. We will comply within 30 days, subject to any legal or regulatory retention requirements.